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AIRPORT OPERATION & GROUND HANDLING TRAINING

Major Categories of Ground Handling Services

Most ground services are not directly related to the actual flying of the aircraft, and instead involve other tasks. The major categories of ground handling services are described below.

Passenger Service
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This includes services inside the airport terminal such as: Providing check-in counter services for the passengers departing on the customer Airlines. Providing gate arrival and departure services. The agents are required to meet a flight on arrival as well as provide departure services including boarding passengers and closing the flight. Staffing the transfer counters, customer service counters and Airline lounges.


Catering
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Catering includes the unloading of unused food and drink from the Aircraft, and the loading of fresh food and drink for passengers and crew. Airline meals are typically delivered in Airline service trolleys. Empty or trash-filled trolley from the previous flight are replaced with fresh ones. Meals are prepared mostly on the ground in order to minimize the amount of preparation required in the air.


Ramp Service
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This includes services on the ramp or apron, such as: Guiding the Aircraft into and out of the parking position (by way of aircraft marshalling), Towing with pushback tractors, Lavatory drainage, Water cartage (typically non-potable for lavatory sink use), Air conditioning (more common for smaller aircraft), Airstart units (for starting engines),Luggage handling (usually by means of beltloaders and baggage carts).

Cabin Service
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The primary aim of this service offering is to ensure passenger comfort. While cabin cleaning comprises the bulk of the effort, it also includes tasks such as replenishing onboard consumables (soap, tissues, toilet paper, reading materials) and washable items like pillows and blankets.

Field Operation Service
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This service dispatches the aircraft, maintains communication with the rest of the Airline operation at the Airport and with Air Traffic Control.



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